Patient & Visitor Guide
Please keep information about your Blue Cross, Aetna, Medicare, Medicaid, HMO or other insurance plan with you during your hospital stay. Important information that you should know includes your insurance plan name, group number, type of coverage and identification number.
Insurance plans have a restriction on what will be reimbursed in a hospital setting. For example, Christiana Care is reimbursed only for acute care that is medically necessary. In addition, preadmission/pre-procedure certification and requirements for a second surgical opinion must be met to guarantee payment if your insurance requires it.
Utilization Management coordinators will assist you in interpreting your insurance requirements and the need for inpatient care. They will help your physician and refer you to the appropriate discipline for discharge planning.
Please call customer service at 302-623-7000 for assistance.